Privacy

Last changed 14 November 2026

Draft. This page has not had its final review.

The short version: we know your email address and your licence. We never see what you make.

What stays on your computer

Your designs, projects, presets and library are saved on your own computer, by your browser or by the desktop app. They are not uploaded to us, and we have no copy of them. If you clear your browser's data for the app, they are gone, so keep project files and library backups of work that matters.

What we keep

• Your email address, so we can send you a sign-in code and your licence key.
• Your licence: its key, whether it is a trial or paid, how many free exports are left, and the order number if you bought one.
• Up to three device names. Each is a random string made by the app. It says nothing about the computer itself.
• Times: when a sign-in code was asked for and when a trial export was used, so the trial can be counted. To stop the sign-in form being abused we also keep the network address a code was asked from.

We do not keep file names, designs, or anything about what you exported.

This site

This site sets no cookies and has no tracking or advertising scripts. The company that hosts it keeps ordinary server logs.

Others involved

• The payment company takes your payment and handles tax. It is the seller of record, and it holds your card and billing details. We never see your card number. It tells us your email address and order number so we can make your licence.
• An email service delivers sign-in codes and licence keys to your inbox.
• A hosting company runs this site, the app and the licence service.

We do not sell or share your details with anyone else.

Seeing or removing your details

Write to support@engraveengine.com from the address in question. We will tell you what we hold, or delete it. Deleting a licence means the app will ask you to sign in again and a paid licence will stop working. Records of a purchase are kept by the payment company for as long as tax law requires.

Changes

If this page changes, the date at the top changes with it.