Refunds

Last changed 14 November 2026

Draft. This page has not had its final review.

If Engrave Engine is not for you, ask within 14 days of buying and you get your money back.

How to ask

Write to support@engraveengine.com from the email address you bought with, or reply to your receipt. You do not have to give a reason, though hearing what did not work helps us fix it.

What happens

• The payment goes back the way it came. How long it takes to show depends on your bank or card.
• The licence is switched off. The app keeps opening, and your designs and project files stay on your computer, but exporting will ask for a licence again.
• Files you already exported are yours to keep.

After 14 days

If something is broken, write to us anyway. We would sooner fix it or make it right than leave you with something that does not work.

This page does not take away any right you have under the law where you live.